At Caleb Desk, we strive to provide high-quality products that enhance aesthetics, organization, and technology in your workspace. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy.

1. Returns Eligibility

You may request a return if:

• The item is defective, damaged, or incorrect upon delivery.
• The product is unused, in its original packaging, and in the same condition as received.
• The return request is made within 7 days from the delivery date.

2. Return Process

To initiate a return, please follow these steps:

1. Contact our customer support at [[email protected]] within 7 days of receiving your order.
2. Provide your order number, a description of the issue, and supporting images if applicable.
3. Our team will review your request and provide return instructions if eligible.
4. You must return the item within 14 days of receiving return approval.

Note: Customers are responsible for return shipping costs unless the product is defective or incorrect.

3. Refund Policy

Once we receive and inspect the returned item:

• If approved, a refund will be processed within 5-7 business days.
• Refunds will be issued via cash.
• Shipping fees (if any) are non-refundable.

4. Non-Returnable Items

We do not accept returns for:

• Items that have been used, damaged after delivery, or altered.
• Custom or personalized products.
• Items returned beyond the 14-day return window.

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at [[email protected]] within 7 days of delivery.

6. Contact Us

For any questions or return requests, please reach out to us at [email protected].